Terms & Conditions

Koftera designs, produces and delivers personalized corporate coffee gifts and office coffee subscriptions. Our products and services are offered exclusively to entrepreneurs and legal entities acting within their business activity (B2B).

By placing an order you confirm that you are acting as an entrepreneur (podnikatel) within the meaning of Act No. 89/2012 Coll., the Czech Civil Code, or on behalf of a legal entity. Provisions of Czech and EU law protecting consumers — including the statutory 14-day withdrawal right for distance contracts — therefore do not apply to contracts concluded under these terms.

If you exceptionally place an order as a consumer, please contact us before ordering; different statutory rules will apply and we will inform you accordingly.

Custom gift orders follow a three-step process: (a) you send us a brief (occasion, quantity, budget, brand assets and deadline); (b) we prepare a written proposal and visual mockups of the box, card and labels for your approval; (c) production starts only after you approve the final mockups in writing (email is sufficient) and pay the agreed advance.

The contract is concluded at the moment we confirm your order in writing after mockup approval. Until that moment, either party may withdraw from the negotiation without any obligation, except for costs expressly agreed in advance (e.g. paid design work).

Changes requested after mockup approval may affect the price and the lead time. We will always confirm the impact of a change before implementing it.

Minimum order quantities (MOQ) apply per product and are stated on each product page. As a rule, gift boxes start at 10 pieces and the Tax-Friendly Bag at 20 pieces. For smaller quantities, contact us — a solution may be possible at an adjusted unit price.

All prices are stated exclusive of VAT unless expressly indicated otherwise. VAT is applied at the rate applicable under Czech law (Act No. 235/2004 Coll., on Value Added Tax) as of the date of the taxable supply.

Prices on the website are indicative for custom orders; the binding price is the one stated in our written proposal or order confirmation. Prices depend on quantity, personalization level and current ingredient costs.

For customers registered for VAT in another EU member state, the reverse-charge mechanism may apply to intra-community supplies, subject to a valid VAT ID.

Custom (made-to-order) production requires an advance payment of 50–70% of the total order value, as specified in the order confirmation. Production starts only after the advance is credited to our account.

The balance is payable before dispatch, or within the payment term stated on the final invoice if agreed in writing. Subscriptions are billed monthly in advance via our payment provider (Stripe).

We accept bank transfer and card payments. In case of late payment we may charge statutory default interest and suspend production or delivery until payment is received.

Standard production lead time is 7–14 business days from (a) written approval of final mockups and (b) receipt of the advance payment, whichever occurs later.

Lead times are estimates unless a fixed delivery date is expressly agreed in writing. In peak season (November–December) lead times may be longer; we will inform you of the current lead time in the order confirmation.

Because coffee is roasted to order, we cannot start roasting before mockup approval. Delays caused by late delivery of your brand assets, late approvals or late payment extend the lead time accordingly.

We deliver by courier within Prague and ship across the Czech Republic and the EU via contracted carriers. Delivery terms, costs and risk transfer are described in detail in our Shipping policy, which forms part of these terms.

You are responsible for providing accurate delivery addresses and recipient details. Additional costs caused by incorrect addresses (re-delivery, return shipping) are borne by the customer.

Our total liability for damage arising from or in connection with a specific order is limited to the price paid for that order, except where liability cannot be limited under mandatory Czech law (e.g. damage caused intentionally or by gross negligence, or harm to natural rights of an individual).

We are not liable for indirect or consequential damage, including lost profit, loss of business opportunity or reputational harm.

We are not liable for delays or non-performance caused by force majeure, including carrier failures, supplier outages, extreme weather or other events beyond our reasonable control. In such cases the lead time is extended by the duration of the obstacle.

You retain all rights to the trademarks, logos and brand assets you provide, and you warrant that you are entitled to use them and to license their use to us for the purpose of fulfilling the order. You indemnify us against third-party claims arising from the assets you supplied.

All designs, mockups, layouts and other creative work prepared by Koftera remain our intellectual property. Upon full payment you receive a non-exclusive licence to use the final approved design as embodied in the delivered goods.

We may photograph delivered products and present them in our portfolio and marketing (without disclosing confidential information) unless you object in writing before or at the time of ordering.

These terms and all contracts concluded under them are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Any disputes shall be resolved by the Czech courts having subject-matter jurisdiction, with local jurisdiction of the court competent for our registered office in Prague, unless mandatory law provides otherwise.

We may amend these terms; orders are always governed by the version effective on the date the order is placed.

If any provision of these terms is or becomes invalid, the remaining provisions remain unaffected. The invalid provision shall be replaced by a valid one that best reflects its commercial purpose.

These terms are drawn up in English; Czech and Russian translations are provided for convenience. In case of conflict the English version prevails until a Czech legal version is issued.