Shipping

We hand-pick carriers that treat gift boxes like gifts, not freight:

• Prague — our own courier delivery, typically same or next business day after dispatch.
• Czech Republic — Zásilkovna or PPL. [Carrier set placeholder — confirm final carrier contracts before publishing.]
• EU — DPD or PPL international. [Carrier set placeholder — confirm final carrier contracts before publishing.]

We deliver across the entire European Union. Deliveries outside the EU (e.g. UK, Switzerland) are possible on request; customs duties and import formalities are then the customer’s responsibility.

Delivery within Prague can be scheduled to a specific business day, which is popular for office events and celebrations.

Orders are dispatched after production is complete — standard production takes 7–14 business days from mockup approval and advance payment (see Terms & Conditions).

Typical transit times after dispatch: Prague courier 1 business day; Czech Republic 1–2 business days; neighbouring EU countries 2–4 business days; rest of the EU 3–7 business days.

In peak season (November–December) carriers may run slower than usual. For date-critical deliveries, tell us the deadline in the brief and we will plan production with a buffer.

Shipping is quoted per order based on total weight, number of parcels and destination zone. Indicative rates (excl. VAT):

[Cost table placeholder — final rates by weight and zone to be inserted before publishing. Example structure: Prague courier — from €X per delivery; CZ up to 5 kg — €X; EU zone 1 up to 5 kg — €X; EU zone 2 up to 5 kg — €X.]

Shipping for office subscription deliveries within Prague is free; EU shipping for subscriptions is quoted in the subscription proposal.

We can deliver one order to many recipients — a favourite for client gifting and distributed teams.

The flow: we send you a spreadsheet template; you fill in recipient names, addresses, phone/email for carrier notifications and an optional personal card message per recipient; we validate the data, confirm the per-address shipping cost and dispatch each parcel individually with its own tracking.

Address data for recipients is processed solely for delivery purposes — see our Privacy Policy.

Risk of damage to the goods passes to you upon handover of the shipment to the first carrier (in line with the default rule for B2B sales under the Czech Civil Code), unless agreed otherwise in writing.

Even so, we insure shipments and handle all carrier claims for transit damage ourselves — see Refunds & Claims for the damaged-in-transit procedure. Practically: if a parcel arrives damaged, you contact us and we fix it.

For deliveries by our own Prague courier, risk passes upon handover to the recipient.

If a parcel cannot be delivered (wrong address, recipient unavailable, refused acceptance) and is returned to us, we will contact you to arrange re-delivery. Re-delivery costs caused by inaccurate recipient data are borne by the customer.

Perishable contents of returned parcels may need to be replaced before re-delivery; we will confirm any replacement cost with you first.