Shipping

Within Prague we deliver by courier, typically the same or the next business day after dispatch.

Across the Czech Republic and the EU we ship via established contracted carriers (such as Packeta/Zásilkovna, PPL or DPD). The specific carrier is chosen per shipment and confirmed in your order confirmation, and every parcel is dispatched with its own tracking.

We deliver across the entire European Union. Deliveries outside the EU (e.g. UK, Switzerland) are possible on request; customs duties and import formalities are then the customer’s responsibility.

Delivery within Prague can be scheduled to a specific business day, which is popular for office events and celebrations.

Orders are dispatched after production is complete — standard production takes 7–14 business days from mockup approval and advance payment (see Terms & Conditions).

Typical transit times after dispatch: Prague courier 1 business day; Czech Republic 1–2 business days; neighbouring EU countries 2–4 business days; rest of the EU 3–7 business days.

In peak season (November–December) carriers may run slower than usual. For date-critical deliveries, tell us the deadline in the brief and we will plan production with a buffer.

Free delivery applies per delivery address. It is included in the price when a single address receives an order that meets the minimum order for the product concerned.

For products and subscriptions purchased directly on the website and shipped to one address, delivery across the EU is included in the price — nothing extra is charged at checkout.

Orders split across several addresses are treated as a separate shipment per address: 40 boxes going to 40 addresses is 40 shipments, and shipping to each address is charged separately, even when the combined quantity is large. An address receiving less than the minimum order is always charged shipping.

For custom (brief-based) orders and split shipments to multiple recipients, shipping is quoted per address based on total weight, number of parcels and destination zone, and is always confirmed in writing before payment — in the proposal or the order confirmation. No surprises after payment.

We can deliver one order to many recipients — a favourite for client gifting and distributed teams.

The flow: we send you a spreadsheet template; you fill in recipient names, addresses, phone/email for carrier notifications and an optional personal card message per recipient; we validate the data, confirm the per-address shipping cost and dispatch each parcel individually with its own tracking.

Address data for recipients is processed solely for delivery purposes — see our Privacy Policy.

Risk of damage to the goods passes to you upon handover of the shipment to the first carrier (in line with the default rule for B2B sales under the Czech Civil Code), unless agreed otherwise in writing.

Even so, we insure shipments and handle all carrier claims for transit damage ourselves — see Refunds & Claims for the damaged-in-transit procedure. Practically: if a parcel arrives damaged, you contact us and we fix it.

For deliveries by our own Prague courier, risk passes upon handover to the recipient.

If a parcel cannot be delivered (wrong address, recipient unavailable, refused acceptance) and is returned to us, we will contact you to arrange re-delivery. Re-delivery costs caused by inaccurate recipient data are borne by the customer.

Perishable contents of returned parcels may need to be replaced before re-delivery; we will confirm any replacement cost with you first.